PENNYMAC

Kenneth S. 

on Birdeye

5 years ago

Once the closing date was set and finalized everything went great. 

Kathleen Z. 

on Birdeye

5 years ago

Although, due to the current covid situation my re-fi took a bit longer than I expected, all the the people that I worked with thru out the process were very courteous and helpful. My longest working relationship was with Robert Gillespe and he was patient, reassuring and prompt in his communication with me. Appreciated it so very much..... 

Kenneth S. 

on Birdeye

5 years ago

The day of closing. I wasn’t told that my closing documents had change. The day of closing. My closing cost were 1k more than what the disclosure documents had. Again no one reached out to me to let me know before closing. I was blind sided and I called Jessie and he said he didn’t know why that happen. He said he needed to look into that and get back to me but he never got back to me. Also there were 2 Z’s at the end of my last name on the closing documents. My last name is with 1 Z not 2. 

Abbie Z. 

on Birdeye

5 years ago

Everyone was very friendly and helpful. It was a smooth, painless process. Charisse was super friendly and easy to work with. 

DEMARIO C. 

on Birdeye

5 years ago

Experience was nice. 

DARRELL H. 

on Birdeye

5 years ago

The process took a little longer than it should, but they were really great at communicating and everything went really smooth. 

Rondel M. 

on Birdeye

5 years ago

Closing didn't happen on time. 

DEBRA A. 

on Birdeye

5 years ago

I was very frustrated that I was asked for bank statements and pay stubs 3 or 4 times. Also very upset that my credit report also had to be pulled 3 to 4 times! I would have appreciated being updated more during the process. 

CHRISTINA D. 

on Birdeye

5 years ago

I know the timeframes have been pushed back due to covid, however I feel I’ve waited a little too long to close. The service was great I just didn’t like how long it took for my loan to close.