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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I was surprised how smoothly the process went. A five star!
It was a good experience and feel comfortable recommending people to look into this company.
This was way faster than I thought it would be. Thanks it was almost effortless to refinance.
Overall good experience. Had trouble getting questions answered in timely manner.
Blem Alemu was very patient and accommodating! She kept kept us in the loop throughout the process.
First of all seemed like too many people involved then When trying to get a hold of them was impossible when down loading information took more in a week to get a response
The Loan Amount was incorrect on the Loan Disclosure Document. It would have been nice to get agreement that it was incorrect and a commitment to try and correct it. Instead what we were told was that we would get back $300 at closing, then we were told we'd get nothing at closing. When the Notary Public came out, she said we owed $102. We wrote her a check with no questions because it was not her problem. She was following the script. We got a check yesterday refunding the $102 to us.
Being forthcoming that the interest rate was being bought down to put it at lower interest rate. To be prompt when replying back to a client. To update the client with an answer to a question. Finally, to get an answer, the person who answered our call sent an email with the head of the office being cc'd. Everything was taken care of promptly after that, but we may have missed out on a lower interest rate due to lack of communication.
Mariely was prompt, professional, and courteous. She was patient and thorough answering all of our questions. She kept the ball rolling and the process was completed in the estimated time frame. There were absolutely no surprises at settlement. She did an excellent job.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.