PENNYMAC

JERRY S. 

on Birdeye

4 years ago

First of all seemed like too many people involved then When trying to get a hold of them was impossible when down loading information took more in a week to get a response 

CHARLES MEADE J. 

on Birdeye

4 years ago

This was a very easy process. Start to finish, everyone involved did a great job 

Daniel G. 

on Birdeye

4 years ago

Being forthcoming that the interest rate was being bought down to put it at lower interest rate. To be prompt when replying back to a client. To update the client with an answer to a question. Finally, to get an answer, the person who answered our call sent an email with the head of the office being cc'd. Everything was taken care of promptly after that, but we may have missed out on a lower interest rate due to lack of communication. 

Larry L. 

on Birdeye

4 years ago

Mariely was prompt, professional, and courteous. She was patient and thorough answering all of our questions. She kept the ball rolling and the process was completed in the estimated time frame. There were absolutely no surprises at settlement. She did an excellent job. 

YENISE VILLAMAR P. 

on Birdeye

4 years ago

Mi experiencia con Penny Mac fue muy buena a pesar de que mi idioma ingles no es bueno pude hacer todo el proceso muy bien y rapido pues ellos siempre me mandaban la comunicacion por e mail lo cual era mas facil para mi.Yo diria a todos que fue excelente de la manera que hicimos todo el proceso y yo recomendaria a todos que Penny Mac es una compania muy buena y segura.Gracias a todos los que me ayudaron en este proceso de Refinanciamiento Kelley Becks,Tracy en fin a todos. 

VIJAY V. 

on Birdeye

4 years ago

Thank you! 

Rita N. 

on Birdeye

4 years ago

Wonderful experience !! Everything went exactly as we expected !! Thank you ! 

Robert C. 

on Birdeye

4 years ago

Great 

ANGELA F. 

on Birdeye

4 years ago

Communication was great!! Took longer than expected but I understand. Very professional!