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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Smooth process. Better than expected terms. Closing costs were less than expected. Even the closing attorney was surprised by how affordable they were. I just can't say enough how smooth and quick the loan process was from initial phone call to closing!
Most importantly, I said during my request for a quote disclosure that my wife is not on the current loan, nor will she be on this one, or the title. It’s how we decided to structure our finances however Tameka Wyatt added her to the title and said “she thought it would be a good thing to do” even though I expressly and repeatedly said I did not want that. I asked Tameka to remove her from the title, she said she didn’t know how and offered I call the title company for her. Unbelievably poor
This is the second time that I have worked with Penny Mac and both times were a pleasure. Jesse was very responsive to my questions and he was very informative. It was a pleasure to work with him.
Thank you
I believe we began process late July; funded late October. Re communication: I did not receive honest, appropriate, accurate, timely information and updates. No reply or acknowledgment to my daily email (resent at least 15 times) asking about percentage rate—I believe these non replies cost me a higher rate. PM reps withheld information re VA hold up during progress. First PM contact gave me incorrect information and either quit or was fired.
The experience was perfect up to the week of closing. Every time I called I got forwarded to voicemail of the MAC member who was clearly out of the office. It was extremely frustrating being unable to speak to a person. When I asked to speak to someone, I got the reply of "no" via email from someone else. The closing date was wrong, no one from the title company ever contacted me, and I had to call non-stop to the title company and email the mac team to reschedule. 90% great 10% terrible.
Great Service! Would always get a callback immediately answering all of my questions!
The Loan Amount was not correct on the original disclosure document. It took numerous requests to get this simple error corrected. We were told we would get $300 back at closing, then we were told we would owe nothing at closing and finally when the Notary came to our house for closing we were told "for the first time" that we needed to write a check for $103. You need to more clearly communicate the closing costs to the consumer so they can make an informed decision about refinancing.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.