PENNYMAC

Joshua S. 

on Birdeye

5 years ago

Pennymac was referred to me by a friend so I had a rather high expectations to begin with based on his experience. I would say that the entire process from start to finish couldn't have gone better. I am very pleased with my experience and I have already referred several friends. While I feel like everyone I've dealt with has been fantastic and very professional, I must say that Charisse was an absolute joy! She made every single part of this process not only easy but enjoyable!! She is a gem! 

Ralph Seber I. 

on Birdeye

5 years ago

Thank You 

John Dyer J. 

on Birdeye

5 years ago

The process of refinancing our home was streamlined and simple with PennyMac. The gentleman (notary) who came to our home for the closing was polite, engaging and totally professional. I would recommend PennyMac to anyone looking for a mortgage. 

Richard B. 

on Birdeye

5 years ago

First, it took 5 months to complete. It was impossible to talk to the original rep to the point I had to start over. Supervisor Bradley thompson was the only person who seemed to care about the delays. He would at least contact the reps and eventually I would get an email that I could not reply to. Incredibly frustrating overall - PnMac seemed to have no incentive to get the job done even though I had been a client for nine years. Overall, a terrible experience. 

Raymond P. 

on Birdeye

5 years ago

You should have a forth available. Like Poor, fair, satisfactory, good, great. Great means no room for improvement. There is always room for improvement. 

Sean C. 

on Birdeye

5 years ago

Lack of communication. Rachel Harris doesn't follow up on meetings she sets up. I have been trying to get someone to call me but no responses. I never wanted the wife's name on loan, you stuck her on it and now wont respond to my request to have her removed. Not a happy customer!!!! 

DONALD S. 

on Birdeye

5 years ago

Everything was explained to us and the process was very easy. I would tell anyone that is thinking about buying a house or refinancing to use Pennymac. 

Stephanie F. 

on Birdeye

5 years ago

Francesca was great to work with! She contacted me immediately after taking over my account. She laid out time expectations and answered all my questions thoroughly. Thank you for all your help! 

Shawn N. 

on Birdeye

5 years ago

I was very pleased with the results I got using Penny Mac everything was very clear and accurate the help was fantastic I will continue to use them in the future thank you