This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pennymac was referred to me by a friend so I had a rather high expectations to begin with based on his experience. I would say that the entire process from start to finish couldn't have gone better. I am very pleased with my experience and I have already referred several friends. While I feel like everyone I've dealt with has been fantastic and very professional, I must say that Charisse was an absolute joy! She made every single part of this process not only easy but enjoyable!! She is a gem!
Thank You
The process of refinancing our home was streamlined and simple with PennyMac. The gentleman (notary) who came to our home for the closing was polite, engaging and totally professional. I would recommend PennyMac to anyone looking for a mortgage.
First, it took 5 months to complete. It was impossible to talk to the original rep to the point I had to start over. Supervisor Bradley thompson was the only person who seemed to care about the delays. He would at least contact the reps and eventually I would get an email that I could not reply to. Incredibly frustrating overall - PnMac seemed to have no incentive to get the job done even though I had been a client for nine years. Overall, a terrible experience.
You should have a forth available. Like Poor, fair, satisfactory, good, great. Great means no room for improvement. There is always room for improvement.
Penny Mac responded promptly to our request to refinance and made the process easy to submit documents. Kelvey was especially helpful and pleasant to work with and made the entire process smooth and stress free. Our loan closed within the quoted time frame and was overall a great experience.
Smooth process. Better than expected terms. Closing costs were less than expected. Even the closing attorney was surprised by how affordable they were. I just can't say enough how smooth and quick the loan process was from initial phone call to closing!
This is the second time that I have worked with Penny Mac and both times were a pleasure. Jesse was very responsive to my questions and he was very informative. It was a pleasure to work with him.
Thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.