PENNYMAC

Joshua S. 

on Birdeye

5 years ago

Pennymac was referred to me by a friend so I had a rather high expectations to begin with based on his experience. I would say that the entire process from start to finish couldn't have gone better. I am very pleased with my experience and I have already referred several friends. While I feel like everyone I've dealt with has been fantastic and very professional, I must say that Charisse was an absolute joy! She made every single part of this process not only easy but enjoyable!! She is a gem! 

Ralph Seber I. 

on Birdeye

5 years ago

Thank You 

John Dyer J. 

on Birdeye

5 years ago

The process of refinancing our home was streamlined and simple with PennyMac. The gentleman (notary) who came to our home for the closing was polite, engaging and totally professional. I would recommend PennyMac to anyone looking for a mortgage. 

Richard B. 

on Birdeye

5 years ago

First, it took 5 months to complete. It was impossible to talk to the original rep to the point I had to start over. Supervisor Bradley thompson was the only person who seemed to care about the delays. He would at least contact the reps and eventually I would get an email that I could not reply to. Incredibly frustrating overall - PnMac seemed to have no incentive to get the job done even though I had been a client for nine years. Overall, a terrible experience. 

Raymond P. 

on Birdeye

5 years ago

You should have a forth available. Like Poor, fair, satisfactory, good, great. Great means no room for improvement. There is always room for improvement. 

Sharon M. 

on Birdeye

5 years ago

Working with Robert on my refinance was easy and the closing was completed at my home so there was no need for me to leave my home. Perfect! 

KELLY T. 

on Birdeye

5 years ago

More communication on length of process. Looking at the closing paperwork I saw that my November mortgage payment was added to it. If I had not caught it, my automatic payment would have deducted from my account. PennyMac should have communicated this to me ahead of time and let me know to cancel my automatic payments. 

Robert M. 

on Birdeye

5 years ago

Thanks for all of your assistance! 

Robert M. 

on Birdeye

5 years ago

There were communication issues with the loan processor. The Loan officer Broc Walker went above and beyond and got me the information I needed and set me up with the right people to close the loan sooner then expected and accurately. Thank you.