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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/A
Processing the loan in the timeframe described. Communicating updates during the process frequently
Excellent to deal with, easy process, very professional, great staff. thank you
The most clearly communicated financing or refinancing that I have ever experienced and I have been through about 15 of these things. You guys have set the standard on how a financing is executed and communicated. Thanks to Jesse and the whole team!
Bien was not only knowledgeable and professional but courteous and friendly. She knew exactly where I was in the process and kept me informed and current on all phases. She is an asset to PennyMac that is hard to come by in these dramatic times. I would surely want her again. She is a gem.
We started the process in mid June and did not close until October 29th and still have not received checks to pay off targeted debt? I was told this would probably be done by the end of august. Nope not even close and you guys have my mortgage prior to refi which I thought would speed up the process. Nope but I’m sure you will just blame COVID 19. Almost five months for a refi cash out ?????
The lines of communication were slow and sometimes absent, I had to call or email in multiple times to get clarification or answers. I also uploaded the same documents multiple times and had issues with the new portal and was told to use the old portal but it would not accept my emails.
Was very pleasant working with PennyMac, they found an issue that I wasn't aware of from the prior company I worked with and fixed it.
everytime i called my call was returned, same day. customer service was excellent.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.