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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Rachel Harris was great
Communication was grate, and always got back to me very quickly. It was a very smooth process
Francesca did a great job considering she took over a dumpster fire that was created by Mr tusk from the beginning . My wife and I do not blame her in any fashion for the unpleasant experience we had with this process. We chose PennyMac because I have a family member that has a couple of mortgages with Penny Mac and spoke highly of you. However from our experience I would not recommend anyone to PennyMac.
The most clearly communicated financing or refinancing that I have ever experienced and I have been through about 15 of these things. You guys have set the standard on how a financing is executed and communicated. Thanks to Jesse and the whole team!
Very efficient. Quick and easy. Keep us updated great communication. Would definitely recommend Pennymac to family and friends.
Bien was not only knowledgeable and professional but courteous and friendly. She knew exactly where I was in the process and kept me informed and current on all phases. She is an asset to PennyMac that is hard to come by in these dramatic times. I would surely want her again. She is a gem.
Few documents were incorrect but these were easy fixes but everything went great.
We started the process in mid June and did not close until October 29th and still have not received checks to pay off targeted debt? I was told this would probably be done by the end of august. Nope not even close and you guys have my mortgage prior to refi which I thought would speed up the process. Nope but I’m sure you will just blame COVID 19. Almost five months for a refi cash out ?????
The lines of communication were slow and sometimes absent, I had to call or email in multiple times to get clarification or answers. I also uploaded the same documents multiple times and had issues with the new portal and was told to use the old portal but it would not accept my emails.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.