PENNYMAC

Eric M. 

on Birdeye

5 years ago

Great customer service and everything clear 

JOHN C. 

on Birdeye

5 years ago

Both Jason and Rachel were great from start to finish and made it a very enjoyable experience 

Kenneth J. 

on Birdeye

5 years ago

I was solicited by my current lender PennyMac while processing a refinance, they said they could beat the deal I was working with and they did. They also processed the loan very quickly. 

DANNY R. 

on Birdeye

5 years ago

I wanted to stay with my current lender and thought the whole process will go smooth, but I was wrong. Red flags were ignored. Other departments not communicating with each other. The whole process took too long costing me more unnecessary payments going to interest Blen Alemu was very helpful and provided great customer service 

NICOLE M T. 

on Birdeye

5 years ago

Efficient and kept me notified weekly by phone and email. Would and have recommended to family and friends. 

TONY G. 

on Birdeye

5 years ago

Felt like I was passed off to 3 different people and asked for the exact same information multiple times 

ALEXANDRA W. 

on Birdeye

5 years ago

I was frustrated throughout this process. The re-fi process started on July 2nd and closed on October 20. That took far more time than anticipated. We ran into simple issues with document uploads that Ashley couldn't troubleshoot at all. I'm pretty sure I know how to upload a document, but she made me feel like an idiot when we ran into technical issues and offered zero assistance, so it was on me to figure out. Which I did. 

Stephanie S. 

on Birdeye

5 years ago

Went with pennymac, my previous loan officer neglected to communicate back to me on my inqiry regarding a new refi, her loss, pennymac's win. Was very pleased with how quickly my refi processed out, 3.25%, my lowest yet!! 

JAMES A. 

on Birdeye

5 years ago

Every email or call was returned within 24 hours. Every question was answered, and it never seemed we were annoying out loan advisor. Overall, everything was great!