PENNYMAC

Nelson R. 

on Birdeye

5 years ago

It was great experience the closing was confusing since they made me wait a whole day for the closing and they didn’t close on that day and have no idea what was going on. Until two weeks later received a call with a new closing date. I think this situation should be communicated more to avoid confusion. 

Henry C. 

on Birdeye

5 years ago

The communication. 

David K. 

on Birdeye

5 years ago

N/A 

Rosa F. 

on Birdeye

5 years ago

Everything went well 

Jerry S. 

on Birdeye

5 years ago

It would have been nice if someone had called to tell us our loan did not close as stated. It would have been good if the original agreement had been kept. It would have been terrific if they had sent the documents to be signed on time. 

Kyle R. 

on Birdeye

5 years ago

Processing the loan in the timeframe described. Communicating updates during the process frequently 

Marriah P. 

on Birdeye

5 years ago

Communication was grate, and always got back to me very quickly. It was a very smooth process 

William W. 

on Birdeye

5 years ago

Excellent to deal with, easy process, very professional, great staff. thank you 

Richard G. 

on Birdeye

5 years ago

Francesca did a great job considering she took over a dumpster fire that was created by Mr tusk from the beginning . My wife and I do not blame her in any fashion for the unpleasant experience we had with this process. We chose PennyMac because I have a family member that has a couple of mortgages with Penny Mac and spoke highly of you. However from our experience I would not recommend anyone to PennyMac.