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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The service was great and there was constant communication with our home lender officer. The process was a bit long but it was understandable due to current situation. I would recommend Pennymac to others for loan services.
The communication.
When you are told that you will be communicated with every Friday and you do not have that communication until the next week when I send an email requesting the information. Funds disbursement 2 days later than email stated and still no disbursement or communication. Understand COVID, but under promise and overachieve is much better than over promise and under achieve.
N/A
We had to go through the refinance twice it ended up taking 3 months. We were quoted a rate and for some reason the refinance was accidentally closed. The closing cost were then doubled after it was resubmitted. The loan agent said he would fix this but later informed us after a month that his manager wouldn’t allow the fix. When I asked to cancel the refinance it was fixed within a day. I’m happy with the result but the time, constant calling, and pushback required was frustrating.
Everything went well
It would have been nice if someone had called to tell us our loan did not close as stated. It would have been good if the original agreement had been kept. It would have been terrific if they had sent the documents to be signed on time.
Processing the loan in the timeframe described. Communicating updates during the process frequently
Excellent to deal with, easy process, very professional, great staff. thank you
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.