PENNYMAC

Michael B. 

on Birdeye

5 years ago

The loan took much longer than what was told to me initially. The system asked me for same documents 4 times, which delayed over 2 weeks. 

EMMA Y. 

on Birdeye

5 years ago

All the reps were super helpful. Patient and talked through each step, stayed in touch and gave me regular updates, even smoothed out a few technical difficulties with e-signing. 

JOSE C. 

on Birdeye

5 years ago

Everything was communicated clearly and responses where fast and to the point 

TED L. 

on Birdeye

5 years ago

I do not like doing business using a central e-mail address and a general phone number rather than having the persons who you are dealing with direct e-mail and a direct line or extension. When I sent an e-mail. I really disliked having to call you general phone number for PennyMac and having to go through the computer system and wait forever (1/2 hr or longer) and then get redirected or put back on hold. 

TERRENCE C. 

on Birdeye

5 years ago

Thanks, goal was to reduce monthly payment, success. 

Bruce Staley J. 

on Birdeye

5 years ago

Great job 

zhuci q. 

on Birdeye

5 years ago

The service was great and there was constant communication with our home lender officer. The process was a bit long but it was understandable due to current situation. I would recommend Pennymac to others for loan services. 

JAMES H. 

on Birdeye

5 years ago

I felt like I could not get in touch with anyone when I had a question about my rate being locked. I left messages and emails. Now I'm confused as to how to log into my account to pay the mortgage on December 1. I have not received any instructions on how to do so. I have only received emails about the loan being funded and funds electronically disbursed and now a survey twice. I was waiting until I got info on how to log on to my account with my new loan number and pay my mortgage bf comp 

ESTHER P. 

on Birdeye

5 years ago

Closing with PennyMac was simple as 1, 2, 3 from start to finish. PennyMac has a great team ready and willing to process your loan request. Take advantage of these great rates.