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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Long processing time. Overall result ..good.
I was originally led to believe that since we originally got financing less then two years ago that we would most likely not have to have the property assessed again. After we started the process we were told it was required, even though we were refinancing with the same mortgage holder. Frankly, I was annoyed, especially during Covid 19. I felt it was not necessary and potentially dangerous, and just an attempt for more money to be paid out.
Fully professional and helpful. Highly recommended to refinance my mortgage. I was very happy with the experience.
just awesome people
I was able to reach Raven most every time I called. She did her best to help find answers to my questions. Overall a good experience.
Humans to answer phones. Not asking for the same documents over and over. Having calls and emails returned timely. Getting amount needed for closing before the Actual day of closing. Better communication..
Overall, Jacob Rogers was incredibly helpful--very prompt in responding to my inquiries, very professional and knowledgeable, etc. He was among the most effective, professional customer service representatives I've ever interacted with. I was frustrated at how long it took to complete the whole process. It seemed that the last step took longer (nearly two months) than all the previous steps combined, and I'm not entirely sure why that the case.
The procedure was easy to follow. Most request for information was done by email. Penny Mac has a great system to upload your documents on a scanner from your computer. Communication that copies were received was great. Overall a very pleasant experience. Ivan and Jesse did a fabulous job.
Jesse was attentive, professional, and patient. He answered my questions with patience and humor.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.