This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Jacob was very helpful every time I called. Leann
reserve the right to share at a later date
My mortgage manager was non responsive and had yet to return any of my emails. She never confirmed reception of any document I sent her so I had to follow up with her, yes my to customer had to follow up with her to confirm she received the document I knew I sent. Luckily I was able to receive support from my initial penny Mac loan estimator who was able to support me through the document phase.
The entire team was professional, friendly, and came across as vested in our success. The process was smooth, the portal made it easy to see what was needed from us and to upload required documentation. I would definitely use PennyMac again.
Better communication.....unable to reach people by phone to clear up mistakes or problems.
Great communication, prompt support, overall a great experiende
knowing my closing cost I thought it was under $2000 and it was above $3000 also don't know how much was applied to escrow
I think we got acceptable service as we at this cray time of Covid 19
Easy process! Applied online, someone contacted me promptly to discuss my needs and off we went. They were 3 weeks late on my quoted close dates though, through no fault of my own. Between the virus and heavy demand I understand it
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.