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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Everything went very smooth and GREAT people to works with.
I felt my loan officer wasn't very engaged when I would call asking questions. I felt that by calling every 10 days if I hadn't heard anything that I was inconveniencing her. I thought Dino was very pleasant, but misleading when he said how easy this process was going to be. If I had to redo my refi, I would consider going to another institution. I also felt abandoned on the day of my closing. I had problems and no one was available to assist. My loan officer made me feel like unimportant.
Everyone was very professional and quick to answer my questions. It was a smooth transaction and closed faster than expected.
I called and questioned if I could refinance my loan to lower my payments and they checked my credit, had me send documents to prove my income and I got my refinance
Overall experience and responsiveness
This is our third mortgage and second refinance with Penny Mac. The main reason we refinanced is because when we bought our current house with Penny Mac financing they never properly escrowed the Wind and Hail insurance required by North Carolina State Law. We went through a year of getting bounced between an insurance office that doesn't talk to the rest of the company, a MacTeam specialist that didn't care to fix the problem, and a customer support line that couldn't remedy the problem.
More communication instead of the same repetitive email using covid as an excuse why there was no follow up .
Friendly customer service and excellent communication. Love PennyMac!
Everyone I worked with was great
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.