PENNYMAC

Michael T. 

on Birdeye

5 years ago

Everyone was fantastic from my very first phone call with Loan Officer Jimmy Maokhamphiou to every communication in between with the MAC Team and Richard Kinsey. thank you PennyMac for a great experience and a great deal on refinancing our home. 

Jared M. 

on Birdeye

5 years ago

The entire process was smooth thanks the the penny Mac team 

Rodney D. 

on Birdeye

5 years ago

Jericha Kane did a very good job working with us and keeping us up to date on the process. It was quicker and easier then I thought it would be. 

ROBERT S. 

on Birdeye

5 years ago

I thought that Angew Wu & Rebekah gave me their A game from the start, Thank you both very much. Robert Sterling. 

WAYNE V. 

on Birdeye

5 years ago

Monique was fabulous but unfortunately the company does not give her the band width to be able to perform her job correctly. It took over 4 and a half months to close the loan. Monique tried everything in her power to try and find out where the snag was in the process. I even spoke to her immediate boss that couldn't help the situation. In my opinion the entire process was a joke. Towards the end of the process there was another snag of an internal issue that took over 2 weeks to solve. 

Charles Carter V. 

on Birdeye

5 years ago

Closing documents were not explained in detail. Loan officer never reach out in a timely manner. I am not referring to Richard Kinsey. Loan process was terrible and unprofessional. Oh well! 

Andrew M. 

on Birdeye

5 years ago

Communication was clear, loan was closed in the amount of time they said it would be, and everyone was pleasant and helpful. 

Jon C. 

on Birdeye

5 years ago

Very friendly and helpful through the process 

BRIAN P. 

on Birdeye

5 years ago

Great experience!