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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Refinancing with PennyMac was Great! They kept me informed and when i had question they responded in a timely manner. Closing was smooth and easy. The closing agent was pleasant and it didnt take long at all.
Straightforward, flexible
It has been a pleasure working with the PennyMac refinance team. Terrace and Kristina were great. I will recommend PennyMac to friends looking to refinance.
The loan office was excellent during the initial call. Then when I transitioned to Kristina she was extremely helpful at first and then absent for the remaining process. Those that backed her up had little information to provide and ultimately not helpful. I called a manager and left a message and never heard back. I was disappointed that my appraisal came in a bit low and when I called to inquire I was told that if I requested a change to it then the whole process would delay.
Quick and easy process to refinance. It would have been nice for it to be communicated to us that we needed to have a certified check at closing. Thankfully, the notary called that afternoon to give us a heads up and we were able to get to the bank in time.
Overall great experience. They were available 24/7 and answered every question. I talked to 3 different people during the process, and all were very nice and professional.
Simply listening would have helped
My experience with Jason C, which was the first person I talked to, was horrible. Because I already had a loan with PennyMac, Jason said they would lower my interest rate and they just needed a few documents to verify income and employment. Then it ended up turning into a full blown refinance. I was very upset and ended up talking to David R. and was told that Jason had misspoke. No apology and no accountability. I would invite PennyMac to listen to my conversations with Jason C. early in the p
It was fine. Documents were requested three or four times after sending each time which delayed the closing process and in turn caused us to close later than we needed to so we had to pay more closing costs than we feel like we should have been responsible for. Overall it was a nice working with them. Just had a hiccup at the end because of the delay.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,231 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.