PENNYMAC

Brian S. 

on Birdeye

5 years ago

Excellent service 

KENNETH S. 

on Birdeye

5 years ago

Refinancing with PennyMac was Great! They kept me informed and when i had question they responded in a timely manner. Closing was smooth and easy. The closing agent was pleasant and it didnt take long at all. 

Kate M. 

on Birdeye

5 years ago

Straightforward, flexible 

HELIO A G. 

on Birdeye

5 years ago

It has been a pleasure working with the PennyMac refinance team. Terrace and Kristina were great. I will recommend PennyMac to friends looking to refinance. 

BRENDA C. 

on Birdeye

5 years ago

From beginning with loan rep Ivan who really explained the process of a streamline loan he answered my questions and made feel comfortable with the process. Plus he explained the mac team will be there to assist with the loan process until the loan it's approved 

ADAM L. 

on Birdeye

5 years ago

The loan office was excellent during the initial call. Then when I transitioned to Kristina she was extremely helpful at first and then absent for the remaining process. Those that backed her up had little information to provide and ultimately not helpful. I called a manager and left a message and never heard back. I was disappointed that my appraisal came in a bit low and when I called to inquire I was told that if I requested a change to it then the whole process would delay. 

KATHERINE E. 

on Birdeye

5 years ago

Quick and easy process to refinance. It would have been nice for it to be communicated to us that we needed to have a certified check at closing. Thankfully, the notary called that afternoon to give us a heads up and we were able to get to the bank in time. 

RONALD C. 

on Birdeye

5 years ago

FASTER THAN ANTICIPATED SERVICE. ATTENTIVE-PROFESSIONAL 

JEFFREY C. 

on Birdeye

5 years ago

Continuous communication. Only surprise was the Addendum to the Closing Documents.