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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone at Pennymac made the process so very simple! They were more than happy to explain everything and were always professional, courteous and extremely pleasant! Thank you Pennymac!
Tony P
There was almost zero response to any of my calls or emails. Amount to close was hundreds of dollars off, and could not get an answer as to why. I was so tired of waiting for this process-for over 4 mths, when I was told it would be a month, that i just signed docs with no explanation as to why the increase in closing costs. This process was supposed to be easy, "streamlined", quick. It was nothing near that. I was extremely disappointed with the customer service, or lack of, that I received
I loved my experience with darcell! She was very personal and such a nice person to talk to! She was on the ball with everything and did what she said she was going to do which don't normally happen that I have experienced from other companies. I would definitely do business again with darcell and I hope she sees this as I am so happy that she was dealing with my loan.
The online site was confusing, redundant and not kept up to date so we were not sure if things still needed to be done. The information regarding our property tax exemption was incorrect and still has not been corrected although we have asked about it and want it rectified asap.
My agent was fantastic thank you so much!!!
Great mortgage company.
James and Barbara were wonderful. At first, things seemed to be normal and easy to understand. However, after waiting for over 2 months, we began to become concerned. Barbara took my weekly calls of concern with patience and understanding. She did her best to answer my inquiries, so this is NOT a reflection on her customer service. The negative issues we experienced were having to wait a much longer period of time for the final approval than we expected and receiving little communication.
Everything was fine but 2 closings never happened, miscommunication from title co to loan processor. Finally closed on Dec 7 2020
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,231 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.