PENNYMAC

Karin W. 

on Birdeye

5 years ago

This was a very pleasant experience! 

Sonja S. 

on Birdeye

5 years ago

Overall a good experience but think it took to long to get final documents to sign and close. 

Adrian S. 

on Birdeye

5 years ago

Simply listening would have helped 

Charles Riehm J. 

on Birdeye

5 years ago

Very active communications on the process and delivered on time Were available and easy to work with! 

JEFFREY C. 

on Birdeye

5 years ago

Continuous communication. Only surprise was the Addendum to the Closing Documents. 

ADAM R. 

on Birdeye

5 years ago

It was fine. Documents were requested three or four times after sending each time which delayed the closing process and in turn caused us to close later than we needed to so we had to pay more closing costs than we feel like we should have been responsible for. Overall it was a nice working with them. Just had a hiccup at the end because of the delay. 

Leslie R. 

on Birdeye

5 years ago

The initial person who called me was so positive and encouraging. I thought the process would be fairly seamless. She made it sound so easy and quick. It was neither. The document fiasco was extremely stressful. I almost withdrew my application several times. There should and must be a simpler process. Ms. Bellamy was very helpful. She explained everything clearly and tried to understand my frustration. I feel certain I annoyed her sometimes but she remained professional. 

Sally B. 

on Birdeye

5 years ago

My experience with PennyMac was absolutely professional and a great experience. I had no problem asking questions and having them resolved. Brandy made me feel like I was her number one customer and she guided me through the process of closing my refi. 

HAROLD Webb J. 

on Birdeye

5 years ago

Mr. Kinsey and Pennymac are incredible. They have created the most accurate and efficient mortgage process our family has ever experienced. Thanks