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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a very pleasant experience!
Overall a good experience but think it took to long to get final documents to sign and close.
Overall great experience. They were available 24/7 and answered every question. I talked to 3 different people during the process, and all were very nice and professional.
Simply listening would have helped
My experience with Jason C, which was the first person I talked to, was horrible. Because I already had a loan with PennyMac, Jason said they would lower my interest rate and they just needed a few documents to verify income and employment. Then it ended up turning into a full blown refinance. I was very upset and ended up talking to David R. and was told that Jason had misspoke. No apology and no accountability. I would invite PennyMac to listen to my conversations with Jason C. early in the p
Continuous communication. Only surprise was the Addendum to the Closing Documents.
It was fine. Documents were requested three or four times after sending each time which delayed the closing process and in turn caused us to close later than we needed to so we had to pay more closing costs than we feel like we should have been responsible for. Overall it was a nice working with them. Just had a hiccup at the end because of the delay.
The initial person who called me was so positive and encouraging. I thought the process would be fairly seamless. She made it sound so easy and quick. It was neither. The document fiasco was extremely stressful. I almost withdrew my application several times. There should and must be a simpler process. Ms. Bellamy was very helpful. She explained everything clearly and tried to understand my frustration. I feel certain I annoyed her sometimes but she remained professional.
Mr. Kinsey and Pennymac are incredible. They have created the most accurate and efficient mortgage process our family has ever experienced. Thanks
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,276 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.