PENNYMAC

GLEN B. 

on Birdeye

5 years ago

First off, PennyMac offered me a 3.3 percent interest rate. After getting a referral to another lender from a coworker, that lender offered me a 2.5 rate. My question is why the big difference? Luckily PennyMac did match the offer. Another problem I had was when I would send questions by email or even leave messages by phone I did not get a prompt response back, mostly from Brandis Rembert. I should mention that the first delay was because her email went to my junk mail folder. She was nice tho 

Wendell H. 

on Birdeye

5 years ago

Was the fastest refinance I have ever done over the past 9 refinances I done. No documents required and didn't have to submit anything. Easy cheesy.... Thanks so much 

Scott L. 

on Birdeye

5 years ago

Great experience! Helpful whenever I had questions and quick responses..The overall experience was good, however the communication between the company can use some help..was told no September payment and I keep getting late notices for September..hopefully that part of the company improves but the loan process was quick and easy and especially during a pandemic.. 

DWYANE Schweikart J. 

on Birdeye

5 years ago

Awesome communication great service 

Adam K. 

on Birdeye

5 years ago

The refinance process was so easy and communication from the lender was great! We appreciate all your hard work! 

Kenneth L. 

on Birdeye

5 years ago

It was a very stress free experience. Thanks! 

FERNANDO M. 

on Birdeye

5 years ago

It was fast almost no paperwork. The closing was sooner than I expected. I love it 

MICHAEL S. 

on Birdeye

5 years ago

Barbara was wonderful and very patient answering all of my questions. 

Eric B. 

on Birdeye

5 years ago

Great experience, I definitely use for my next loan!