PENNYMAC

GLEN B. 

on Birdeye

5 years ago

First off, PennyMac offered me a 3.3 percent interest rate. After getting a referral to another lender from a coworker, that lender offered me a 2.5 rate. My question is why the big difference? Luckily PennyMac did match the offer. Another problem I had was when I would send questions by email or even leave messages by phone I did not get a prompt response back, mostly from Brandis Rembert. I should mention that the first delay was because her email went to my junk mail folder. She was nice tho 

Wendell H. 

on Birdeye

5 years ago

Was the fastest refinance I have ever done over the past 9 refinances I done. No documents required and didn't have to submit anything. Easy cheesy.... Thanks so much 

DWYANE Schweikart J. 

on Birdeye

5 years ago

Awesome communication great service 

Steve H. 

on Birdeye

5 years ago

Process was faster than expected. All paperwork requirements were communicated up front and no additional requirements were added later. 

Kenneth L. 

on Birdeye

5 years ago

It was a very stress free experience. Thanks! 

MICHAEL S. 

on Birdeye

5 years ago

Barbara was wonderful and very patient answering all of my questions. 

Eric B. 

on Birdeye

5 years ago

Great experience, I definitely use for my next loan! 

Brian Tucker S. 

on Birdeye

5 years ago

Took a while with the demand for loans at this time, but overall the process was smooth with very good communication. 

Joseph J. 

on Birdeye

5 years ago

When I was handed off from the loan agent (David) to the "loan team", Rebekah...it was explained this is to give the customer better responsiveness and a 1-stop shop experience to closing. Well, the service rep never had the latest info, so she was always either telling me something I knew from being on the portal, or having to "get back to me" after she spoke with the original agent, the closing team, you name it. I also was told there would be updates...there wasn't. Very disjointed.