PENNYMAC

John S. 

on Birdeye

5 years ago

Never felt valued as a customer. Never felt like my opinion mattered. 

John L. 

on Birdeye

5 years ago

The whole process took ALL of 3 months to complete. I was extremely patient. Barbara Fernandez was the only person that managed to get the process to come to a closing. Before talking with her, I was required to get bank documents that only come out at the end of the month. That was the last thing that happened at the end of the second month. I believe the first representative was new and that ended the first month poorly. Barbara Fernandez was god sent. I wanted to see if my bank could help.  

Jorge R. 

on Birdeye

5 years ago

Barbara was awesome thru out tge entire process 

Kristie N. 

on Birdeye

5 years ago

From the first phone call and through out the loan refinance experience I received excellent customer service. Communication was clear and I was kept up to date with up to date through each step of the refinance process. I had accurate information given with no need to go back and resend any necessary additional information. My closing date and time frame fell right along with the information I was given. It was really nice and convenient to have the closing done in my home. 

CAROL S. 

on Birdeye

5 years ago

Great job Katyln! 

RONALD S. 

on Birdeye

5 years ago

The process was super easy and fast. 

EDWARD THARP J. 

on Birdeye

5 years ago

The speed of the loan was very good.  

DANIELLE H. 

on Birdeye

5 years ago

Feedback, updates, clear and concise information communicated throughout the process were lacking. 

Corey K. 

on Birdeye

5 years ago

The communication and fist response to my questions, and professionalism.