PENNYMAC

Sean M. 

on Birdeye

5 years ago

Great experience. 

JACOB P. 

on Birdeye

5 years ago

Our interactions with Marcia were always very pleasant, she was always very helpful and responsive. Any time we had a question, she was available to address those questions and concerns. We were very pleased with her help and her professionalism. 

REX F. 

on Birdeye

5 years ago

Excellent experience from start to finish!! PennyMac brought their rate and closing costs down to match a competitor. At that point I was more than happy to stick with PennyMac. Thank you so much for making the process simple, keeping us informed, and saving us a ton of $$$!! 

Zachary B. 

on Birdeye

5 years ago

Katelyn did a fantastic job staying on top of everything for us. Prior to her taking over our account we had waited about 2.5 months for things to move along. We probably would have never been able to actually finish this process without her incredible communication and clarity. Thank you, Katelyn, for helping us complete this process! You’re a rockstar! 

JENNIFER B. 

on Birdeye

5 years ago

. 

John S. 

on Birdeye

6 years ago

Never felt valued as a customer. Never felt like my opinion mattered. 

John L. 

on Birdeye

6 years ago

The whole process took ALL of 3 months to complete. I was extremely patient. Barbara Fernandez was the only person that managed to get the process to come to a closing. Before talking with her, I was required to get bank documents that only come out at the end of the month. That was the last thing that happened at the end of the second month. I believe the first representative was new and that ended the first month poorly. Barbara Fernandez was god sent. I wanted to see if my bank could help. 

Calvin Reid J. 

on Birdeye

6 years ago

Great process! 

Keith R. 

on Birdeye

6 years ago

Great experience. 1 small snafu, but it was insignificant. Definitely great people to work with!