PENNYMAC

Eliza M. 

on Birdeye

5 years ago

My experience with working with. shatrice Culver was awesome. She kept me updated on the processing whether by phone or email from the beginning to the end. Her excellent customer service did not leave me anxious as how the process was going. I thank her for the follow-up even after closing. I rate her a 5 star. 

LAWANIA E. 

on Birdeye

5 years ago

No other comments 

TRAVIS S. 

on Birdeye

5 years ago

Great experience! Very personal. Everything was handled with in a timely matter. Thanks Penny Mac! 

Jose P. 

on Birdeye

5 years ago

Outstanding service! 

Kristie S. 

on Birdeye

5 years ago

The customer service was great from the first call with my LO, Logan all the way up to funding. Logan looked at every scenario and found the best one to suit my needs at this time, his customer service was outstanding. Coming from this industry I'm very well aware of how critical communication is from start to finish and it was great! My Processor went over everything with me and answered all of my questions. 

FRANK K. 

on Birdeye

5 years ago

I have bought homes or re-financed over a dozen times and this was, by far, the smoothest process ever. I honestly thought I was forgetting things because it was too easy. I think this went from initial phone call to signing closing papers, at my kitchen table, in about 3 weeks. Incredible. 

RONALD T. 

on Birdeye

5 years ago

The process of refinancing our home loan with PennyMac was a good experience. However, I did not like the 3rd party loan closer. He 'demanded' that I wear a face mask instead of asking me politely. It is MY house and I could have setup an eight foot table as well as wear the mask. I did sanitize the chair and table portion that he used after he left my home. 

Eric R. 

on Birdeye

5 years ago

Very smooth 

Robert G. 

on Birdeye

5 years ago

It was not stressful, but took a long time ,but we were updated every week ,so I would recommend Penny Mac to everyone !