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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a refinance of an original VA loan. When I contacted penny Mac they agreed to match the other offers that I had and set up for closing their an awesome group to work with I'm glad I stayed with them rather than changing companies I would highly recommend jerica and everyone else on the team 100% and the closer they sent to my house for my closing I was phenomenal
Barbara was great and very helpful through the process. Very pleased!
Great customer service!
The process of refinancing was quick and far easier than I had expected. From the beginning conversation explaining potential options, to discussing specifics with the loan officer, to signing the documents with the notary within my home. Communication was swift and the people were personable.
Shay Culver was seriously the best part about my refinancing. She's prompt, courteous, kind & compassionate towards me as a person. She was patient when i was confused about getting multiple emails requesting the same documents over & over. She answered every question, returned every call & when i couldn't get in touch with my loan officer, she did what she could do to make sure i wasn't left wondering what happened or why. Shay Culver is what great customer service looks like.
Not at this time
it was very rough start to the process. I had filled out the application online and then was put on hold for a long time and never received any information after that. Finally made a post about the poor customer service received and got a call from William Slater who sped the process along. It took over a month from start to finish. Shaitrice Culver then began working my loan and kept me informed of the process and how the loan was coming along. Good experience because of them.
My overall experience was great! I had no problem with the PennyMac Team, they were very thorough and helpful. PennyMac made me a happy homeowner. I personally like to thank the Loan officer Anthony Soto for walking me through the process, and Barbara Fernandez for making sure everything was together and answering all my questions. They work good together.
Due to interest rates hitting the floor, I decided to shop around for a refinance. I got a couple of quotes from banks that weren't as low as I would have liked. Because PennyMac had previously purchased my mortgage, I figured I would give them a go. They ended up giving me a lower rate than the other banks I had reached out to, and they made the whole process incredibly easy. They communicated well with me through the whole process, and even sent a notary right to our house. Great experience!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,271 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.