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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a refinance of an original VA loan. When I contacted penny Mac they agreed to match the other offers that I had and set up for closing their an awesome group to work with I'm glad I stayed with them rather than changing companies I would highly recommend jerica and everyone else on the team 100% and the closer they sent to my house for my closing I was phenomenal
Great customer service!
Shay Culver was seriously the best part about my refinancing. She's prompt, courteous, kind & compassionate towards me as a person. She was patient when i was confused about getting multiple emails requesting the same documents over & over. She answered every question, returned every call & when i couldn't get in touch with my loan officer, she did what she could do to make sure i wasn't left wondering what happened or why. Shay Culver is what great customer service looks like.
My experience with working with. shatrice Culver was awesome. She kept me updated on the processing whether by phone or email from the beginning to the end. Her excellent customer service did not leave me anxious as how the process was going. I thank her for the follow-up even after closing. I rate her a 5 star.
Due to interest rates hitting the floor, I decided to shop around for a refinance. I got a couple of quotes from banks that weren't as low as I would have liked. Because PennyMac had previously purchased my mortgage, I figured I would give them a go. They ended up giving me a lower rate than the other banks I had reached out to, and they made the whole process incredibly easy. They communicated well with me through the whole process, and even sent a notary right to our house. Great experience!
No other comments
Great experience! Very personal. Everything was handled with in a timely matter. Thanks Penny Mac!
The customer service was great from the first call with my LO, Logan all the way up to funding. Logan looked at every scenario and found the best one to suit my needs at this time, his customer service was outstanding. Coming from this industry I'm very well aware of how critical communication is from start to finish and it was great! My Processor went over everything with me and answered all of my questions.
Very smooth
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.6 star rating with 3,224 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.