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PENNYMAC
- Mortgage Lenders
- Tampa, FL
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
9009 Corporate Lake Drive, Tampa, FL, 33634, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Multiple payoff demand statements were received causing confusion. Inaccurate loan info statement was received stating a higher payment than previous loan. Paperwork with notary included a cash out amount of over $250,000.00 which was incorrect and we would not sign. The notary attempted to call for clarification and was given an insufficient answer. Luckily, she located another document in the paperwork that was correct. Lots of conflicting documents were received.
Marcia was a pleasure to work with
I realize that PennyMac is really busy right now but there was some confusion on communication. The problem might have been that the calls from the company, specifically Mr. Rodriguez were blocked. Mr. Tate was able to get through and explain that may have been what happened. So, it may not have been Mr. Rodriguez fault at all. The actual reason I'm disappointed is that the closing documents said that I'd be getting back $200+ but the real case was that I had to Pay nearly $50.
Just okay
Barbara F. was very personable, patient and pleasant. She did all she could to answer every questions.
Roshon explained it all to us. She was very professional and kind!
From phone call to closing the process was executed at light speed ... expedient and accurate. Exceeded my expectations.
other than the settlement co. showing up late for the signing i was very happy
Outside of the origination of my refinance application, the process thereafter was the worst. I was asked to choose a closing date. That date came and went, and no one realized the process hadn’t moved for over two weeks as I was told the reason was someone forgot to check a box. I chose a second date to find out the morning of that due to the holiday it didn’t allow 3 days in case I changed my mind. This and everything thereafter was unacceptable. I wished my mortgage was never sold to them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 3,244 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.