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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

9009 Corporate Lake Drive, Tampa, FL, 33634, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.53,244 reviews
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GERALD W.'s profile image
GERALD W. 
4 years ago

Everyone I dealt with throughout the process were extremely helpful and very professional. 

Stephen Da P.'s profile image
Stephen Da P. 
4 years ago

Great communication. Efficient process. From application to closing things went smoothly. 

THOMAS D.'s profile image
THOMAS D. 
4 years ago

Hello, I was impressed with the patients demonstrated during the sessions with the PennyMack entire team. As I was not very computer savvy. Thanks for making the experience a pleasant one. You people are great and very professional. I would recommend PennyMack to any one! Thomas D.  

DARRIN D.'s profile image
DARRIN D. 
4 years ago

The only issues I had involved multiple closing disclosures that kept changing even the day of closing and no reason why. Andrea didn’t answer questions well, she is difficult to understand, and needs to be coached about taking ownership of the process as the face of pennymac to the customer. Listen to her calls you will see what I mean. 

Alton R.'s profile image
Alton R. 
4 years ago

The overall process was easier than the original purchase of my home. I expressed my concerns & goals to the loan officers. He gave me viable options, I selected one and the rest was history. My loan processing agent did the rest. Ms. Wiggins was my point of contact and the 'face' of PennyMac. She represented her company well by; always having or finding the answers and returning communications within a few hours. She supported me through the entire process and was top notch. Thank you, Marcia! 

JOSE H.'s profile image
JOSE H. 
4 years ago

Thank you Barbara for making this an easy re financing process with us. She called me every Friday to let me know things were running smooth and when I had questions her response time was quick! 

HORACIO V.'s profile image
HORACIO V. 
4 years ago

You were very informative, knowledgeable, and very patient in answering all the questions I had. 

LACEY G.'s profile image
LACEY G. 
4 years ago

Everyone was so nice and helpful 

MORGAN B.'s profile image
MORGAN B. 
4 years ago

The initial notary didn’t show and I was unable to get ahold of anyone at PennyMac. The phone line wasn’t working. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 3,244 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.