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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kelsey was fantastic! She touched base every week to let me know where the process was. She was a pleasure to speak and work with. Always answered me questions and emails in a timely manner. Thank you Kelsey!
Brent was fantastic from start to finish. He called and checked in quite a bit to let us know everything was progressing. It did take quite a bit longer than I anticipated, but Brent informed me that refinance applications were coming in faster than anyone could process. The only other thing that I missed somehow in communication was that I asked for $10,000 cash out, but I only received $8800 and change. My misunderstanding - no fault of Brent's. :) I am glad that I chose to stay with Pennymac!
Other than Erika, the process bordered on ridiculous. The whole process took just about 4 months - and if I hadn't sent in several emails asking "what the $#&% is going on?", I'm not sure it would ever have happened. The frustrating part was that my existing loan was with PennyMac and has been for the past 9 years or so. On the positive side, Erika was very professional and I honestly think she started feeling sorry for me towards the end since it was taking so long.
Communication from Molly Christmas was good and accurate but other details involving the closing process could have definitely been better. Communication from representative did not call or communicate that they were not going to make the 5pm meeting as requested. At 815pm that night another representative showed up at my door expecting to sign documents. Unacceptable! Molly was very apologetic for others actions.
I loved the overall rates and process of the loan. Communication could be better and explanation can improve a little better. Overall I enjoyed working with everyone.
Everything went smoothly and on time.
Friendly staff and I would recommend using PennyMac
N/A
Better communication, faster service, accurate documentation.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.