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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great experience
Macy was incredibly helpful, knowledgeable, and tactful during my the time she helped me with my re-finance. Thank you Macy!
It took a long time for the closure of the loan
Very good experience, would not say great, Earl an Laurin were excellent to work with. They answered questions and explained the process very well. Overall the process could have been more timely. As we were already PennyMac customers this didn’t seem to be taken into consideration for the approval process. Document request could be improved, at one instance we were not aware of document request in the queue awaiting our action, thus delay? The closing process went very well.
Be truthful upfront on how long it takes to close the loan.
Very slow, and not very responsive or communicative.
1) I asked four times about the expiring rate lock w/o an answer. (PennyMac did pay for rate extensions, but it was never communicated so I stressed for three weeks about losing my rate.) 2) PennyMac asked me to get a payoff from my mortgage company. Then, *a week later*, PennyMac asked me to *also* get a payoff from my second mortgage company. Why wasn't that communicated at the same time? It needlessly added a week to my already-long process.
N/a
The refinancing process was easy and painless.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.