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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The team was very great to work with, knowledgeable and responsive. Thank you!
Nothing in Kelly’s control, everything she did and handled was great. But the overall loan refinance took almost 3 months from initiating the request 8/26 to final close 11/19. That was 3 times as long as normal refinancing.
My experience with Penny Mac and the loan agents were phenomenal! A+ My closing was done earlier than expected which was great for us! They really exceeded our expectations. Thank you Penny Mac!
The refinancing experience was excellent because of Sirrena. She was very professional and kept constant communication with us through the whole process. We appreciate her and she should be publicly recognized. Thank you for making the process easy Sirrena. Your hard work and pleasant personality didn't go unnoticed. Keep up the great work and much success to you and your future! You represented PennyMac very well.
Nick was clear in his communication.
He did a great job. Thanks
The emails for document requests were not clear. Some of the emails did not require any document request, but the message would still say a document is needed. The text of each email should be customized to the purpose of the email.
What would have made this more pleasent of an experience is having more of a direct line to my home loan specialist to where it doesn't take over 24 hrs for them to get back to you a direct email for them not to mymac team more communication if the specialist is going to be out sick and having the specialist and loan office out of the same area and having them have better communications. Possibly a different number for people that are at the closing process so can get answers to what is going on
I had a change in loan officer in the middle of process, and the closing team didn’t send loan doc to the notary before the scheduled appointment. One of my cases was supposed to close on 11/22, and I am still waiting to sign the document. Hopefully, I will be able to sign the loan doc on this Friday, 12/4, as scheduled.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.