PENNYMAC

TIMOTHY F. 

on Birdeye

5 years ago

5 stars, fabulous job !!! 

Alexander T. 

on Birdeye

5 years ago

Easy process and great customer service 

David A. 

on Birdeye

5 years ago

Very good experience, would not say great, Earl an Laurin were excellent to work with. They answered questions and explained the process very well. Overall the process could have been more timely. As we were already PennyMac customers this didn’t seem to be taken into consideration for the approval process. Document request could be improved, at one instance we were not aware of document request in the queue awaiting our action, thus delay? The closing process went very well. 

JOHN Z. 

on Birdeye

5 years ago

The PennyMac group was very helpful and got back to me quickly to answer any questions. Kelsey Meuser was very easy to work with. Jeanne Zierdt 

Paul B. 

on Birdeye

5 years ago

Britney claypool 

Cord D. 

on Birdeye

5 years ago

Very slow, and not very responsive or communicative. 

Debbie H. 

on Birdeye

5 years ago

He did a great job. Thanks 

JASON S. 

on Birdeye

5 years ago

What would have made this more pleasent of an experience is having more of a direct line to my home loan specialist to where it doesn't take over 24 hrs for them to get back to you a direct email for them not to mymac team more communication if the specialist is going to be out sick and having the specialist and loan office out of the same area and having them have better communications. Possibly a different number for people that are at the closing process so can get answers to what is going on 

William C. 

on Birdeye

5 years ago

I had a change in loan officer in the middle of process, and the closing team didn’t send loan doc to the notary before the scheduled appointment. One of my cases was supposed to close on 11/22, and I am still waiting to sign the document. Hopefully, I will be able to sign the loan doc on this Friday, 12/4, as scheduled.