PENNYMAC

RAVINDRA De S. 

on Birdeye

5 years ago

Had a bad experience with Jenny German and her supervisor Lewis Manley. (1) The loan was scheduled to close on NOV 17th. On November 16th I checked with settlement agent to confirm the appointment and found out that PennyMac had not informed them. Then I tried to contact Jenny and Lewis and they never got back to me. We took a day off for the closing and it was a waste. (2) My CD was revised before closing and I kept asking Jenny for a copy of it but did not receive. 

DAVID O. 

on Birdeye

5 years ago

My refinance with PennyMac went very well and was super easy. Other than providing my personal docs, they did all of the work and gave me a lower rate, reduced my loan term AND reduced my monthly payment! 

JOSEPH Dicato I. 

on Birdeye

5 years ago

I am extremely grateful for the service I received from Max Mitchell. He made my experience stress and worry free with professionalism and real personality. The proactive communications and willingness to work late to accommodate my schedule needs is a old school personal touch. Also how you were able to assist and follow up with the closing scheduling mishap made the closing take place on time. I genuinely thank you and you sir deserve 5 stars alone! 

Derrick F. 

on Birdeye

5 years ago

Great and prompt communication!! Smooth process and closing! 

BRIDGET G. 

on Birdeye

5 years ago

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CARRIE M. 

on Birdeye

5 years ago

Great service and knowledgeable people. 

Jasper Warren J. 

on Birdeye

5 years ago

It was good but a few rough spots that were worked out. 

MARQUES W. 

on Birdeye

5 years ago

When I decided to refinance from the beginning to the end I was guided through thoroughly and was mad aware of what may occur during this process. 

Arthur Shaw I. 

on Birdeye

5 years ago

Services were provided as described and expectations were met!