PENNYMAC

DARELL H. 

on Birdeye

5 years ago

Overall experience was quick and easy. 

CHARLES B. 

on Birdeye

5 years ago

No thank you 

Stephanie B. 

on Birdeye

5 years ago

The process took longer than expected. Carmelita did a good job at communicating weekly and asking us for whatever documents were needed. The problems all occurred at the end. The final documents included the escrow. We did not want the escrow and we still do not know why things did not match the preliminary documents that were correct. It took endless emails and phone calls to her manager and other agents to get them corrected which spanned over 5 days. 

HARRIET N. 

on Birdeye

5 years ago

It was a delightful and professional experience, I was told upfront exactly how the process works which I found out to be very true. Thank you PennyMac. 

Daniel S. 

on Birdeye

5 years ago

The process took 4 months to complete. It was hard to hear all the employees over the phone I assume it was due to teleworking conditions. At first we were in constant communication but as time went on communication became less and less. We were supposed to get a cell from pennymac a day before we closed to let us know the amount due at closing but never received that call. I also asked two different representatives about when we will get a refund for the mortgage payment made in November but 

Demetrius S. 

on Birdeye

5 years ago

My experience with Brittany was great 

Jaime De La G. 

on Birdeye

5 years ago

Process the application faster. 

JOSEPH R. 

on Birdeye

5 years ago

The PennyMAC team was responsive to answer our questions throughout the entire process. 

Santa S. 

on Birdeye

5 years ago

Too many inconveniences