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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was the easiest experience for refinancing my mortgage! You guys were absolutely wonderful! Thank you for such an easy experience!
Molly was great. She always called back even if it was a day later. Confusion was she was giving us directions and we received packets with no direction from Jake the loan officer which were different. He never responded to our calls. We thought since we already had a penny Mac loan it would be a breeze to refinance. No! Also loan officer never disclosed upfront that the rate he quoted verbally had points involved. It wasn’t until we were well into a 2 hr verbal application we were informed.
Sirrena was AMAZING!!! She was great at communicating and went above and beyond. I was not pleased with everyone involved, but Sirrena made up for how much the others lacked.
The communication from all PennyMac reps were 5 stars! We closed in record time and were satisfied with all elements. Brent did say I should advise all re-fi clients so they are as ready to go as we were! Thanks, Brent!!
The whole process from start to finish took too long (4 months), resulting in me having to submit docs (pay stubs/bank statements, etc) multiple times. I continuously received emails stating that final underwriting review was pending and that I would receive an update in 5-7 days, etc. It was a very frustrating and unpleasant experience . . . Kudos to my Home Loan Specialist, Regina Lai as she kept patient and apologetic through the whole process.
Thank you Lloyd Smith and Icenia Davis. :)
Sirrena was very helpful. She happily answered any questions I had, and made sure I knew what to expect with my refinance. She definitely helped take any of the stress out of the situation.
Overall our experience was great.
GREAT JOB
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.