This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Clearer communication on the process, sticking to timelines, and faster more efficient processing (repeating random doc requests and long delays in processing) was extremely frustrating. Access to communication was inefficient and prolonged without direct conversation without delays through the poor system for useless automated responses (in place of real conversation - which were also delayed.).
I felt as though I was mislead with the amount to closing that was needed and it took several attempts to get something that was even remotely close to what I asked for. The closing had to be rescheduled due to inaccurate paperwork and once I signed, even though I emailed with questions, I never heard back from anyone.
At the beginning there was not much communicated but as the date got closer, everything was great.
Painfree refinance!!
Was a great experience for me and was fast and I didn’t have to leave my house .
I would have given a better review but my application fell between the cracks and should have closed 2 weeks sooner. I reached out a few times and it took quite a while for someone to answer me.
The loan process was easy and understandable. I appreciated the timely closing of the loan. Also, the digital process was great.
Everything was handled in a very professional manner. All questions were answered clearly. When asked for documents we never had to resend. Everyone was courteous and professional.
I was given clear instructions on what to do to complete the task. Mr. Guerrero responded promptly to a voicemail left over the weekend.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.