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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great love that almost all was via email and phone, that’s what I like along with there great customer service from everyone. Very satisfied with the whole process, specifically Jazmyne Rogers very good at what she does of which make no pressure means a lot, thank you everyone
The service my loan processor provided was exceptional it was great working her.
Had a wonderful experience!
Everything was very smooth and professional.
Between Excellent and Perfect. Thank you so much.
Molly was great. She always called back even if it was a day later. Confusion was she was giving us directions and we received packets with no direction from Jake the loan officer which were different. He never responded to our calls. We thought since we already had a penny Mac loan it would be a breeze to refinance. No! Also loan officer never disclosed upfront that the rate he quoted verbally had points involved. It wasn’t until we were well into a 2 hr verbal application we were informed.
The process took 4 months to complete. It was hard to hear all the employees over the phone I assume it was due to teleworking conditions. At first we were in constant communication but as time went on communication became less and less. We were supposed to get a cell from pennymac a day before we closed to let us know the amount due at closing but never received that call. I also asked two different representatives about when we will get a refund for the mortgage payment made in November but
The PennyMAC team was responsive to answer our questions throughout the entire process.
The transition was smooth and I they answered all the questions I had
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.