PENNYMAC

Andrew M. 

on Birdeye

5 years ago

Compared to other mortgage financing experiences this seemed painless . Everything seemed to go smooth and on time or less time. So far I am very pleased with penny mac. 

Chien-Ming H. 

on Birdeye

5 years ago

overall good experience. 

NIAZ J. 

on Birdeye

5 years ago

Clearer communication on the process, sticking to timelines, and faster more efficient processing (repeating random doc requests and long delays in processing) was extremely frustrating. Access to communication was inefficient and prolonged without direct conversation without delays through the poor system for useless automated responses (in place of real conversation - which were also delayed.). 

Frank F. 

on Birdeye

5 years ago

The representatives at PennyMac were pleasant and professional. Jenny German in Loan Services went out of her way to communicate and keep me informed on the status of my loan. She eliminated any anxiety I had in the processing of my loan. Thank Mac Team!!! 

AMANDA W. 

on Birdeye

5 years ago

I felt as though I was mislead with the amount to closing that was needed and it took several attempts to get something that was even remotely close to what I asked for. The closing had to be rescheduled due to inaccurate paperwork and once I signed, even though I emailed with questions, I never heard back from anyone. 

Kelli B. 

on Birdeye

5 years ago

The loan process was easy and understandable. I appreciated the timely closing of the loan. Also, the digital process was great. 

SAMUEL S. 

on Birdeye

5 years ago

Everything was handled in a very professional manner. All questions were answered clearly. When asked for documents we never had to resend. Everyone was courteous and professional. 

KRISTOPHER K. 

on Birdeye

5 years ago

ok 

LUCY M. 

on Birdeye

5 years ago

I was given clear instructions on what to do to complete the task. Mr. Guerrero responded promptly to a voicemail left over the weekend.