PENNYMAC

MICHAEL G. 

on Birdeye

5 years ago

Very simple process with great communication along the way. 

Jose Lora R. 

on Birdeye

5 years ago

The Pennymac Team was amazing. You guys always called us back the day. Deangelo Thurman is great at what he does, hes very patient and made sure our questions were answered correctly. Thank you 

NIAZ J. 

on Birdeye

5 years ago

Clearer communication on the process, sticking to timelines, and faster more efficient processing (repeating random doc requests and long delays in processing) was extremely frustrating. Access to communication was inefficient and prolonged without direct conversation without delays through the poor system for useless automated responses (in place of real conversation - which were also delayed.). 

Frank F. 

on Birdeye

5 years ago

The representatives at PennyMac were pleasant and professional. Jenny German in Loan Services went out of her way to communicate and keep me informed on the status of my loan. She eliminated any anxiety I had in the processing of my loan. Thank Mac Team!!! 

AMANDA W. 

on Birdeye

5 years ago

I felt as though I was mislead with the amount to closing that was needed and it took several attempts to get something that was even remotely close to what I asked for. The closing had to be rescheduled due to inaccurate paperwork and once I signed, even though I emailed with questions, I never heard back from anyone. 

CHRISTINE N. 

on Birdeye

5 years ago

team was great to work with thanks. 

Kelli B. 

on Birdeye

5 years ago

The loan process was easy and understandable. I appreciated the timely closing of the loan. Also, the digital process was great. 

SAMUEL S. 

on Birdeye

5 years ago

Everything was handled in a very professional manner. All questions were answered clearly. When asked for documents we never had to resend. Everyone was courteous and professional. 

KRISTOPHER K. 

on Birdeye

5 years ago

ok