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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
From beginning to end the process took 3 months. In that time four closings were scheduled. Three of the closings never happened due to issues of PennyMac not having documents ready. The disappointment was no one from PennyMac called to say the closing was put off leaving me to call and find out why. During the process the closing disclosure documents changed several times without my knowledge to also include having an incorrect disclosure when the closing finally happened.
While I am sure COVID had a lot do to with the gaps in communications. I had difficulty with detailed responses to questions and timely responses.
My loan took three months to close.
Everything.
Loan process was easy but only an email to saw loan closed no call and insurance is saying no payment
Smooth process!
Great service and communication! Thank you
The loan closed, but funding took 3 weeks. Email and calls were made more than once within the time and no one would call back. Very poor customer service on all levels.
It was a good experience and will be better with quick turn time. authorized third party should instantly carryover at initial boarding of loan. This will definitely be an excellent service if this can be done on future loans.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,879 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.