PENNYMAC

Donald T. 

on Birdeye

5 years ago

The process took months longer because a basic document was requested from the appraisal company. That was ready days after the request was submitted. However; It was not communicated and no one followed up. By the time your agents received the document everything had expired. A new appraisal, Credit report, income document and title was needed. We basically had to start from the beginning. Which made the process take a lot longer than necessary. Started in June and closed in October.. 

ABENA N. 

on Birdeye

5 years ago

Kelsey Meuser was AWESOME!!! From our 1st conversation, she was pleasant, friendly & clear in her communication. Throughout the process, even AFTER closing, she has been responsive to my needs & questions. Her demeanor was consistently pleasant & professional even with the few hiccups we had. She really made my refinance experience smooth & easy. I had some hesitation at 1st with refinancing with PennyMac given past experiences, but in I am so glad I did! Thank you Kelsey & PennyMac! 

Monifa G. 

on Birdeye

5 years ago

This experience I would rate a 6 during this particular process . Communication is important; however, having correct and good communication skills is KEY. During this loan process, I found this was lacking and made the process a little frustrating at times, as feedback, status and confirmation to questions was often delayed, overlooked, or not answered and timing was critical. Overall, I am pleased with PennyMac. This experience would not deter me from referring family/friends. 

kwasi s. 

on Birdeye

5 years ago

better customer service, Loan processor seemed not to know some of the question asked, had to wait for a call from the original loan officer. 

Manuel Gustavo Serrano R. 

on Birdeye

5 years ago

From the firsts talks the process was clear after a couple of questions from my side; I feel comfortable with my decision to run the refinance of my house with PennyMac; I had two other proposals but I declined them because of the confidence with PennyMac after these past years. 

Jonathan G. 

on Birdeye

5 years ago

My experience with Brent was great so I adjusted this Survey for him and only him. Separately, PennyMac has some serious work to do on execution of Refinances. This survey is not how I truly feel about my experience with PennyMac it only reflects my appreciation for Brent. 

Easter D. 

on Birdeye

5 years ago

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Michael T. 

on Birdeye

5 years ago

Emeldo was respectful of our time and understood our needs. He was professional and courteous through our process. 

Jill L. 

on Birdeye

5 years ago

Some of the closing information was not provided by Pennymac. I had to get some of the important information from the actual closer in order to be able to close on time. Should have been provided by Pennymac representative.