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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
PennyMac has serious communication problems that could be easily addressed by updating “notes” in customers’ files. Every time I would upload a file, I would receive emails and phone calls asking for that same file to be uploaded. Throughout the six month process, I received phone calls asking me if I was interested in refinancing. We were supposed to close four separate times and when we didn’t, we had to upload the same documents again and again.
Regina was great! She kept me updated regularly and returned my call promptly. Thank you!!
Great work
Good experience.
Very happy customer! The process was straight-forward and I received an exceptional rate... thank you!
Communication was great, but it took forever, the process started in May, closed in mid October, at that point the agent should have checked for a lower rate. Emeldo was great throughout everything but PennyMac has too many hoops to jump through and too many forms were repeated literally every month. The notary company used was also unorganized.
I was thoroughly pleased with the professionalism, attention to detail, fast moving, and overall great experience with Pennymac.
Quick responses and quick closing. Great work
I based this on previous loans and refinance with Penny Mac that the loan closing was faster and the communication was more active.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.