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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was a good experience with the only downside being how long it took. That was due to the low rates and COVID not the company.
Regina was great to work with and always made sure touch base with us every week to keep us updated on our loan status, even if there were no new updates. She addressed all of our concerns in a timely manner and was very professional throughout the entire process. Even though turn times were extended due to the volume she always made sure to let us know that our file was being worked on and was sensitive to our timeline. 5 stars!
Max was always thorough and communicative. He was always available to answer all my questions ! He is amazing!
Communication was great, but it took forever, the process started in May, closed in mid October, at that point the agent should have checked for a lower rate. Emeldo was great throughout everything but PennyMac has too many hoops to jump through and too many forms were repeated literally every month. The notary company used was also unorganized.
Raveena was amazing through the whole process, if it wasn't for her I would have stopped my loan application as the entire process was terrible with the exception of Raveena. She was timely, responsive and professional. The loan didn't close quickly because of an archaic process with way to many hands in the pot and not enough note taking in other departments. Again Raveena saved this loan and me as a customer because of her grit, professionalism, and knowledge of the process.
It was hard to get answers at time. We thought the process took a few weeks longer than expected. Regularly got told "due to Covid there are delays". That was the main problem.
Good
Great experience!
To many people kept communicating with me when I thought my point of contact was Erica. They would request the same items she requested and when I responded back to them I never heard anything back from them. The closing documents kept changing and the cashless settlement kept having to be reintegrated to penny Mac. My documents kept showing cash was being brought to the table. I had to fight to get this corrected. The settlement was was longer then I wanted.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.