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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Good
Great experience!
To many people kept communicating with me when I thought my point of contact was Erica. They would request the same items she requested and when I responded back to them I never heard anything back from them. The closing documents kept changing and the cashless settlement kept having to be reintegrated to penny Mac. My documents kept showing cash was being brought to the table. I had to fight to get this corrected. The settlement was was longer then I wanted.
Very clear and straightforward process with clear instructions and great service help
Initial communications with loan officer (Affan Khwaja) and during processing with the PennyMac Loan Team rep (Jason Hord), were timely, clear and professionally delivered. All questions and requests answered quickly. When follow-up was required, Jason called us directly and offered assistance to complete a step or answer any questions we might have, From beginning to end, we had a very smooth experience that was handled in a super-professional manner! Thanks for your assistance!
Missed deadlines, slow communication, redundancy, several points of contact requesting different documents. It was more difficult to refinance than it was to secure the original loan. In the end, we're very thankful we closed the loan, but please know, we do not intend to seek any future mortgage lending through PennyMac. There is no excuse for the incompetence of the professionals or the lack of organization in what should be a standard process.
It was very easy to follow the loan process through the online portal. And when I did have questions it was easy to get a quick response. I was offered a very competitive rate and closed quickly and hassle free.
Lauren was great to work with and everything went smoothly and as anticipated.
Overall for me it was an OKAY process. Thanks to PennyMac. There were inaccurate information that was relayed to me. Information that are confusing and was never explained well. I feel answers were generic. The response time was slow. There was a miscommunication between the application loan officer and the Mac Team about pulling my credit with the 3 credit bureau.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.