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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
N/A
Kami was wonderful! She kept me informed throughout the process. I felt she always had my best interest. I have bought, sold and refinanced a number of times and this was the easiest due to Kami’s help.
Everything and everyone were great!
The process took months longer because a basic document was requested from the appraisal company. That was ready days after the request was submitted. However; It was not communicated and no one followed up. By the time your agents received the document everything had expired. A new appraisal, Credit report, income document and title was needed. We basically had to start from the beginning. Which made the process take a lot longer than necessary. Started in June and closed in October..
Kelsey Meuser was AWESOME!!! From our 1st conversation, she was pleasant, friendly & clear in her communication. Throughout the process, even AFTER closing, she has been responsive to my needs & questions. Her demeanor was consistently pleasant & professional even with the few hiccups we had. She really made my refinance experience smooth & easy. I had some hesitation at 1st with refinancing with PennyMac given past experiences, but in I am so glad I did! Thank you Kelsey & PennyMac!
This experience I would rate a 6 during this particular process . Communication is important; however, having correct and good communication skills is KEY. During this loan process, I found this was lacking and made the process a little frustrating at times, as feedback, status and confirmation to questions was often delayed, overlooked, or not answered and timing was critical. Overall, I am pleased with PennyMac. This experience would not deter me from referring family/friends.
My experience with Brent was great so I adjusted this Survey for him and only him. Separately, PennyMac has some serious work to do on execution of Refinances. This survey is not how I truly feel about my experience with PennyMac it only reflects my appreciation for Brent.
Overall for me it was an OKAY process. Thanks to PennyMac. There were inaccurate information that was relayed to me. Information that are confusing and was never explained well. I feel answers were generic. The response time was slow. There was a miscommunication between the application loan officer and the Mac Team about pulling my credit with the 3 credit bureau.
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Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.