This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process was a good experience with the only downside being how long it took. That was due to the low rates and COVID not the company.
PennyMac has serious communication problems that could be easily addressed by updating “notes” in customers’ files. Every time I would upload a file, I would receive emails and phone calls asking for that same file to be uploaded. Throughout the six month process, I received phone calls asking me if I was interested in refinancing. We were supposed to close four separate times and when we didn’t, we had to upload the same documents again and again.
Regina was great! She kept me updated regularly and returned my call promptly. Thank you!!
Good experience.
Regina was great to work with and always made sure touch base with us every week to keep us updated on our loan status, even if there were no new updates. She addressed all of our concerns in a timely manner and was very professional throughout the entire process. Even though turn times were extended due to the volume she always made sure to let us know that our file was being worked on and was sensitive to our timeline. 5 stars!
Max was always thorough and communicative. He was always available to answer all my questions ! He is amazing!
We were able to Get a great rate for our refinance. The PennyMac team was very responsive to our questions during the process. We were able to submit everything virtually and let their team take care of the rest. They even set up a lawyer to meet us at our house for closing, which made it easy to schedule.
In my case, a local Title Co. was selected at on set of the process. In mid stream of the process, the parties were interjected and I had to intervene to assure that the chosen title co was continually on forefront for closing. Also, communication was accurate, however responses to questions were delayed and that caused uncertainty as to continue with PennyMac or switch to another lender in the middle of process. Overall, the team was on track and supportive.
I don't feel any of my issues were jason hords doing, but to be asked,4 and 5 times to refax documents i had proof of being transmitted was frustrating. I do think Vartan did advocate for me , and Jason was kind and understanding of my frustration. I have documented every conversation and faxing of said documents. I am glad to know its over. I thought going through PennyMac would be easier as I have been with them for years. Such a fuss over a charge account my sister has for me in event
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.