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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Jason did a great job getting us through our home refinance with penny mac. Quick turn around on emails and communications was very helpful
My PennyMac team was fast, accurate, and responsive. They executed way above my expectations from start to finish. I definitely recommend PennyMac to anyone looking to obtain a mortgage. John and Cheree are outstanding, down to earth people!
N/A
The long wait times at the start the process were a bit frustrating, I understand there has been a lot of demand for loans lately which slowed down the process. Long wait times aside the rest of the process was very well handled.
Kelsey and Jimmy provided an excellent experience for our home refinance. All our questions were answered quickly and sufficiently. One of the factors that really created our pleasant experience were the frequent updates and check ins from Kelsey. THANK YOU!!!
Kelsey was very polite and professional as well as personable. She made a really overwhelming process smoother for me taking the time to frequently check in, answering all questions promptly and seeking addition support when I had questions she needed to research more . She was quick to route me to the right person if she didn’t have the answer. She was very detailed and concise and communication was great throughout the process.
lack of responsiveness
The emails always came either really late or in the middle of the night. On a few occasions, I had to ask the same question twice because it wasn't answered the first time.
When I first called to lower my rate I was told I had to wait. I waited almost 2 months then when the process started again I was told my interest rate would be 3.0 and the forms that was send say 3.75 when I questioned it the loan agent attempt to go back and forth with me like I was lying because he had written something else. I do not feel very comfortable with PennyMac, I think my rate could have been lowered lower then the 3.0 I ll wait and see if something better comes along.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.