PENNYMAC

EDUARDO V. 

on Birdeye

6 years ago

Outstanding work 100% recomended 

TRESLEY L. 

on Birdeye

6 years ago

I had to complete the loan process twice back to back due to it not being completed within the time frame. First filed March 13, had to start second one beginning of June. The first loan person was nice and kept me up to date and was responsive. The second time there were multiple times I left a email or voice message and they were never returned. I enjoyed working with Gabriel at the beginning who was quite helpful and personable. 

Maureen G. 

on Birdeye

6 years ago

Hard to communicate by phone. Lots of phone tag. Staff was great. 

Jennifer N. 

on Birdeye

6 years ago

I had to leave a comment on Facebook to get attention for my loan to figure out when it would close. I continued to get the same response that it was held up due to title and the underwriting still had a review it. 

Josef M. 

on Birdeye

6 years ago

Little hiccup happened with explanation on my wife’s paystubs but the fact that we worked it out very easily over the phone made all the difference. The combination of remote and personal touch made the difference. 

Derek R. 

on Birdeye

6 years ago

During my refinance the closing was one month later than what was stated when we started the process. Given the timeframe was important to me I stated that at the beginning and was disappointed when your company didn’t follow through on their commitment. Secondly during the closing Max stated he would call me the day before to provide the information needed to issue a check for the closing costs. That day I did not hear from Max and no one would support me from the general team. 

CHRISTOPHER L. 

on Birdeye

6 years ago

Our family experienced a seamless process from start to finish. All expectations were clearly communicated, and there was only a minor glitch in the document portal. 

WHITNEY B. 

on Birdeye

6 years ago

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Jeffrey W. 

on Birdeye

6 years ago

They did a excellent job.