PENNYMAC

Jorge Lopez J. 

on Birdeye

6 years ago

Communication was not constant and clear as to next steps as we moved forward. 

Cindy F. 

on Birdeye

6 years ago

Minimal effort was required on my part. Everyone I spoke with were knowledgeable and friendly. 

Liz E. 

on Birdeye

6 years ago

N/a 

KIMLONG B. 

on Birdeye

6 years ago

The process was smooth and my loan was very low documents. I get weekly update in regards to the process so that was nice. The only qualm I have is the lack of communication/direct line to speak to my agent. Especially the morning of my closing. The final closing documents had different numbers than what I had sign and acknowledge before that which had cause the process to not be seamless. I feel that on the day of closing, the agent (if OOTO, should have a back up) should be on standby. 

David S. 

on Birdeye

6 years ago

I received 4 payoff statements and then a 5th one after closing date. The time frame dragged on and on. We closed over 2 weeks later than originally suggested. 

ETHEL R. 

on Birdeye

6 years ago

It was a great experience 

Scott S. 

on Birdeye

6 years ago

⭐⭐⭐⭐⭐The team at Penny Mac USA were very friendly and knowledgeable. They kept us up to date with any information that we would need. Closing was super easy as they arranged for a notary to come to our home and we had our closing costs ready to go. Definitely recommend Penny Mac as your mortgage provider. Scott S. Port Orchard Washington 

Daniel G. 

on Birdeye

6 years ago

No thanks 

Cheri M. 

on Birdeye

6 years ago

PennyMac offered the lowest rate I could find, the people I worked with were friendly and knowledgeable, and the loan closed out as planned. Perhaps due to high demand for refinances right now, they followed up once a week. This was predictable but felt like a long time to wait for a response. Generally, they were a great team to work with!