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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They did a excellent job.
Icenia was great to work with. Though she was extremely busy (demand for refinances is high), she was happy to answer my questions and always made me feel like they were welcome. The process was honestly very fast! I'm a current PennyMac customer who chose to stick with them through the refinance because I've had no problems with them, and this experience made me feel good about that decision. The company they use for closing could have been safer (no eSign), but I'm happy with PennyMac.
Thanks for making a simpler process than expected
Raveena was good to work with. There were two big disconnects impacting my re-fi experience centering around cash to close. In conversations with the loan sales agent, there was one set of expectations around cash to close. In working during loan processing, I was told that wasn't correct. So we kept working on what was actually needed for cash to close. Then, when I went to get the cashier's check based on the last information provided me, the amount I made it for was over by almost $2k.
Great
I think the ability to avoid inquiries, because of the electronic communication capabilities, are to great a temptation for most people to resist. People on my end of this process do not do this every day. There is no replacement for HUMAN to HUMAN communication.
More one on one talks, make it more personal. It seemed and felt very disconnected. Random emails requesting documents and then being told they weren't needed. Just a bit confusing at times. Long wait periods to move or complete with no communication.
The refinancing process was clear and fast. I got great assistance from Mr Jeffries Johnson and Ms Icenia Davis. It was a pleasure!
Great experience and follow through
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.