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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great company to finance with. After documents sent, communication was slower. Cal led the mac team and wouldn't give us answers. That's the only complaint I have.
1. Clearly the workload at your end is too much. I did not receive accurate or timely information. Emails were frequently left unanswered and phone calls were not returned. 2. Closing costs were to be rolled into the loan amount, which is how they were shown initially. However, partway through the process, documents provided showed amounts I needed to bring for closing. It took an inordinate amount of time to correct this error. Delays on your end pushed back my closing date and cost me money.
G
Great experience over all.
John was very thorough and helpful throughout the whole refi process.
I had my orginator quit.. and 2 of my loan processors quit the company during my loan process with no communication on the matter. I was lied to numerous times.. at the 1st closing appointment no one showed up.. second the document figures were wrong.. amd the 3 and final the person was late. The cash to close kept changing numerous times and so did the closing costs which I was told that would never change. No one that I worked with at PennyMac has any customer service skills. No empathy/accou
Great experience. Fast closing! Great communication.
It was great because of the product offered including the rate and the ability to skip a payment. However the closing costs far exceeded what we were initially quoted and even the amount that we were told to bring to closing.
The MAC team worked flawlessly to make my experience 5 star and would recommend to anyone who is wanting to refinance. The documents were accurate and all my concerns and questions answered in a timely and professional fashion. The complete process from beginning to end was like clockwork and i highly recommend Jenny G and David H to all my friends and family!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.