This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
even though Kami is a busy person, she made me feel like she would drop everything and take care of my needs right away. excellent!!!
My experience with the PennyMac team was effortless. Once I uploaded my documents; which I did in the same day, my entire process was a total of 32 days from application start to closing!!! Wow, what more is left to be said?? That is a great team and partner!!
Everything went great.
Sirrena Thompson was amazing. PennyMac should consider giving her a raise and hiring more individuals like her. Everyone else we encountered was the opposite. The first individual we couldn't get ahold of after the first few calls. Then Brittany Barclay took months to get the loan prepared and completely ghosted us for over a week. I understand if she was sick. But then her manager should have taken over. We have never made a late payment, thanks to this experience we have due to Ms. Barclay.
I was told it would take a month and it took more than two. And when asked for a new time frame I just got a blanketed statement about covid. And that just didn't give me the feeling of working closely with any one.
No return calls or emails. If I didn’t reach out nothing was communicated. Left in the dark almost the entire process. When I finally do get her on the phone, asking for the same documents I sent before. Never aware of where we left off so I have to start over every time. Can’t leave voicemails because i will never get a call back, have to keep call until i get she picks up. This was the worst experience. This was not a 2 way communication. It was me constantly reaching out. Glad this is over.
I had a great experience refinancing through PennyMac. John and Lauren we awesome and there to answer all of my many questions. I would highly recommend them and PennyMac.
Antonio did a great job in preparing my loan and had the closing on the expected date.
Service was fast. Customer service was great.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.