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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
even though Kami is a busy person, she made me feel like she would drop everything and take care of my needs right away. excellent!!!
We were not happy having to deal with so many different people from start to finish. In the past we used our own lender prior to our loan being bought by pennymac and dealt with ONE person during the entire process. We had interactions with not less than four people from Pennymac. The man who ended up being our primary contact did not make us feel confident in his knowledge or ability to serve us well. We would not want to use him again. He seemed to be confused and forgetful.
Sirrena Thompson was amazing. PennyMac should consider giving her a raise and hiring more individuals like her. Everyone else we encountered was the opposite. The first individual we couldn't get ahold of after the first few calls. Then Brittany Barclay took months to get the loan prepared and completely ghosted us for over a week. I understand if she was sick. But then her manager should have taken over. We have never made a late payment, thanks to this experience we have due to Ms. Barclay.
I was told it would take a month and it took more than two. And when asked for a new time frame I just got a blanketed statement about covid. And that just didn't give me the feeling of working closely with any one.
My process was smooth, fast and great, kyle kept me updated throughout the process and was very detailed.
No return calls or emails. If I didn’t reach out nothing was communicated. Left in the dark almost the entire process. When I finally do get her on the phone, asking for the same documents I sent before. Never aware of where we left off so I have to start over every time. Can’t leave voicemails because i will never get a call back, have to keep call until i get she picks up. This was the worst experience. This was not a 2 way communication. It was me constantly reaching out. Glad this is over.
I had a great experience refinancing through PennyMac. John and Lauren we awesome and there to answer all of my many questions. I would highly recommend them and PennyMac.
Antonio did a great job in preparing my loan and had the closing on the expected date.
Quick and easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.