PENNYMAC

DOMONIQUE P. 

on Birdeye

5 years ago

Towards the end of the process the communication could have better. 

Jena F. 

on Birdeye

5 years ago

Throughout the whole process both Reid Wright and Kami Weber seemed to really take time to understand my needs and guide me in the right direction. The process took about 4 months but given the current environment with COVID-19 I am pleased that we were able to get it done. The process was pretty simple and I was communicated with each step of the way. Every time I called or email I always got a response usually the same day! I am happy. 

William B. 

on Birdeye

5 years ago

A little more communication with final numbers and actual closing updates without the client having to reach out so often. Secondly, I emailed and called to be sure I had the final closing numbers for cash to bring and the numbers were different. Now I have to wait until someone calls me to get an update. Amrock Title or PennyMac has not communicated with me about this situation. 

Jennifer R. 

on Birdeye

5 years ago

There was very little communication from PennyMac especially after we already paid for the appraisal. In the end I feel as though I should be paid for the work of getting this loan closed because I constantly had to not only reach out to the lender but also but our attorney on overtime trying to get to the bottom of what needed to be provided. As well as the day of closing all the documents were wrong but at that point we were over dealing with it and signed them anyhow with the belief they wou 

Angela C. 

on Birdeye

5 years ago

We felt every part of the process was unpleasant. The whole process took 5 months to complete. The process took so long, that the original documents we supplied were no longer valid. We had to get all new documents. We once asked a question and got a response not answering our question. Then we asked the question again and did not hear back for over a month. It was awful. We will never do business with this company again. 

Ian A. 

on Birdeye

5 years ago

great service! 

Edward L. 

on Birdeye

5 years ago

We had no problem with closing. Nichole was very helpful. 

WANDA G. 

on Birdeye

5 years ago

Enjoyed working with PennyMac for my refinance. The process was quick, fast and smooth. I really appreciate the communication and the ability to actually easily speak with a rep when I needed them. Thanks. 

Gay R. 

on Birdeye

5 years ago

My final documents were addressed to a "he" and not a female. Other than that, everything else went smoothly. Was able to retrieve documents as required. Thank you.