PENNYMAC

SHUNTA C. 

on Birdeye

6 years ago

Kyle was wonderful, excellent communication and top customer service. He thoroughly explained everything to the point I felt like an novice mortgage consultant myself. Kyle was always friendly and pleasant. Great working with him, I would suggest PennyMac and Kyle to anyone seeking services. 

Zackery A. 

on Birdeye

6 years ago

No 

JAMES Montague J. 

on Birdeye

6 years ago

Clear. Concise. Professional. Even when delays happened they communicated they why and worked to avoid extra fees and finances. 

Veronica R. 

on Birdeye

6 years ago

It would have been better if I had the loan officer Tyler the entire time if I would have been able to close when I was scheduled. If I was not misguided by the team member “Kyle” who told me after the notary did not show up that I had to pay 1% extra on my closing because the month is now over and we are looking at a new month. When I first start the process it was good everything was smooth then it all went bad on PennyMac side. Manager Shaketta had to be call and got involved who was great. 

Joe H. 

on Birdeye

6 years ago

We missed the original closing date. I had to escalate several time during the processing period. We did not get an accurate closing statement with cash to close till day of 

ABHAY K. 

on Birdeye

6 years ago

The process was quick and easy. 

Vanda B. 

on Birdeye

6 years ago

. 

LISA S. 

on Birdeye

6 years ago

Initial staff I spoke with were professional and followed through as expected. However, Glenn was terrible at following through... I felt I had to chase after him to make sure he communicated with the closer and the title company. Admittedly, my closing situation was complicated by the fact that my husband was not initially available to sign the documents as he had been deployed to a fight CA fires for an unknown amount of days. I offered days/ timeframes that he could be available to sign as th 

ROBERTO S. 

on Birdeye

6 years ago

Good!