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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I could barely even get in touch with anyone. Emails were sparse when there was slight communications. Kami only called me once or twice through the whole process. The people working on my refinance mixed up my title company and their under writer so the process took longer because of Penny Macs mistake. No one took responsibility at Penny Mac and it took my title company to fix the issues. NO ONE LISTENED OR TOOK ACTION.
Vitaly and Glenn are assets to your company. Vitaly called me every step of the way and made sure all was done promptly. He called and emailed me and was super helpful in closing my refinancing Thanks again Bob Brown
n/a
My interaction with Natasha was excellent. She always answered my questions thoroughly when I needed more information. Plus, upon closing, she walked me through the entire closing statement, and answered all questions to my satisfaction. She made this process really easy for us.
Initial staff I spoke with were professional and followed through as expected. However, Glenn was terrible at following through... I felt I had to chase after him to make sure he communicated with the closer and the title company. Admittedly, my closing situation was complicated by the fact that my husband was not initially available to sign the documents as he had been deployed to a fight CA fires for an unknown amount of days. I offered days/ timeframes that he could be available to sign as th
Constant and clear communication throughput the process.
Good!
Carmelita was incredible, she responded to Every request and question I had. Always responded within 24 hours and sent over whatever I needed. It was a great experience because of her!!!! Thank you Carmelita!
From the start of my loan process all the way up to the end at closing, I was well assisted and given the proper information in order to get the loan approved and closed. Great team to PennyMac and I will continue doing business with them
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.