PENNYMAC

JASON A. 

on Birdeye

5 years ago

Max was very easy and professional to work with. He communicated clearly all aspects of the loan process. Every question I asked was promptly and accurately. This can be a scary process, but working with Max took all concerns away. I would strongly recommend going with PennyMac, and give Max 5 stars!!! 

WILLIAM Dunlap J. 

on Birdeye

5 years ago

Too many different contacts. Too long a process asked for same docs repeated times poor communication until Buchanan got involved Just a refi of existing penny Mac loan. Took far too long and disjointed. Really bad experience 

Carmen W. 

on Birdeye

5 years ago

n/a 

LISA S. 

on Birdeye

5 years ago

Initial staff I spoke with were professional and followed through as expected. However, Glenn was terrible at following through... I felt I had to chase after him to make sure he communicated with the closer and the title company. Admittedly, my closing situation was complicated by the fact that my husband was not initially available to sign the documents as he had been deployed to a fight CA fires for an unknown amount of days. I offered days/ timeframes that he could be available to sign as th 

Desrick C. 

on Birdeye

5 years ago

Constant and clear communication throughput the process. 

ROBERTO S. 

on Birdeye

5 years ago

Good! 

Karla C. 

on Birdeye

5 years ago

Carmelita was incredible, she responded to Every request and question I had. Always responded within 24 hours and sent over whatever I needed. It was a great experience because of her!!!! Thank you Carmelita! 

Jean C. 

on Birdeye

5 years ago

From the start of my loan process all the way up to the end at closing, I was well assisted and given the proper information in order to get the loan approved and closed. Great team to PennyMac and I will continue doing business with them 

Ian C. 

on Birdeye

5 years ago

Super smooth easy process