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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They were very pleasant to work with!! I would highly recommend them!
Too many different contacts. Too long a process asked for same docs repeated times poor communication until Buchanan got involved Just a refi of existing penny Mac loan. Took far too long and disjointed. Really bad experience
Kelly was so helpful and answered all of our questions! It was my first time refinancing so I had a lot of questions, but the support I received along the way was extraordinary!
Amazing customer service from start to finish...the whole process was fast and easy.
I could barely even get in touch with anyone. Emails were sparse when there was slight communications. Kami only called me once or twice through the whole process. The people working on my refinance mixed up my title company and their under writer so the process took longer because of Penny Macs mistake. No one took responsibility at Penny Mac and it took my title company to fix the issues. NO ONE LISTENED OR TOOK ACTION.
The whole process of refinancing my mortgage was handled by your staff in a very professional and friendly manner. All my questions, no matter how simple or naive they were, was answered in a very respectful way. I felt the your staff will help me anyway they can to have my loan approved. This gives me confidence to have PennyMac as my home mortgage company for my long term home. Thanks to everyone that helped me. Very good people!
My interaction with Natasha was excellent. She always answered my questions thoroughly when I needed more information. Plus, upon closing, she walked me through the entire closing statement, and answered all questions to my satisfaction. She made this process really easy for us.
Initial staff I spoke with were professional and followed through as expected. However, Glenn was terrible at following through... I felt I had to chase after him to make sure he communicated with the closer and the title company. Admittedly, my closing situation was complicated by the fact that my husband was not initially available to sign the documents as he had been deployed to a fight CA fires for an unknown amount of days. I offered days/ timeframes that he could be available to sign as th
Good!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,893 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.