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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Kelly was so helpful and answered all of our questions! It was my first time refinancing so I had a lot of questions, but the support I received along the way was extraordinary!
The entire process went smoothly and as easy as i was told .
Amazing customer service from start to finish...the whole process was fast and easy.
I could barely even get in touch with anyone. Emails were sparse when there was slight communications. Kami only called me once or twice through the whole process. The people working on my refinance mixed up my title company and their under writer so the process took longer because of Penny Macs mistake. No one took responsibility at Penny Mac and it took my title company to fix the issues. NO ONE LISTENED OR TOOK ACTION.
Tony and Ben were wonderful to work with. They kept me informed every step of the way. They did everything they could to ensure a smooth process. The only issues we had were with the notaries-our closing had to be changed and moved a few times before finally closing.
Awesome
Vitaly and Glenn are assets to your company. Vitaly called me every step of the way and made sure all was done promptly. He called and emailed me and was super helpful in closing my refinancing Thanks again Bob Brown
The whole process of refinancing my mortgage was handled by your staff in a very professional and friendly manner. All my questions, no matter how simple or naive they were, was answered in a very respectful way. I felt the your staff will help me anyway they can to have my loan approved. This gives me confidence to have PennyMac as my home mortgage company for my long term home. Thanks to everyone that helped me. Very good people!
This is not Nichole's fault. The breakdown of the process into depts allows the people in those isolated silos to not take responsibility for the process. Their communication with Nichole as "project manager" was likewise silo-ed. As a result, those depts were not providing accurate info on where they were at in the process to buy more time because they were overloaded. So you have a processing agent with the responsibility for getting it done but no real control over the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,885 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.