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PENNYMAC
- Mortgage Lenders
- Roseville, CA
About this business
Location details
3013 Douglas Boulevard, Ste. 200, 250, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My overall experience was great. Since i have been with Penny Mac i have not had any issues. Great company to work with !
Responses to questions were vague. Very little follow through. Closing documents were not forwarded to the notary before the scheduled appointment and were received an hour after rescheduled time. All communication received was directly from the notary. The agent that was assigned my case did not follow up with myself of the title company to ensure everything was done on time. I would expect more accountability and a little appreciation for a return customer.
NA
Molly was excellent to work with. We ran into issues with getting responses from our loan officer. Several times we were told we would receive a call later that day or next day to never receive a call back. We would not get progress on the loan unless we called in and tracked down our loan officer.
Closing did not go as planned
It took more than 80 days. The closing papers were wrong. Molly and Moe both helped as much as they seemed to be able to, and helped rectify the above issues and offered lender credits, but all in all, it was a frustrating process.
My closing costs went from -$392 to +462, huge surprise. I was told the title was a problem but my house is a new build, and I have been the title holder for over two years. What the problems were is unclear to me and not explained to my satisfaction. I would like clearer more precise communications that didn't make me feel as if I should have known this process. I signed on 8/1, it funded on 8/11. Collections was sending notices of overdue payments on my former loan. no I didn't like it.
I actually didn't expect the stack of forms but it went by quickly and smoothly. We've never had an issue with Penney Mac. They've been really good to us and i hope to continue working with them.
All the proper documents were uploaded within hours of starting the loan process. Despite this we were asked to upload the same documents several times. This caused the loan process to drag out for months! Kita Morris was very kind but was not helpful. She didn't seem to know what was going on unfortunately.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 6,886 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.