PENNYMAC

BRADY R. 

on Birdeye

6 years ago

Raveena Taylor was my entire experience. She was an incredible representative of the PennyMac organization. Despite the title company not sending a notary on my proposed closing date, and then sending a notary at 9:00 pm on a Friday for the rescheduled closing date, Raveena reinstated my faith in PennyMac as an originator. After the first incident, Raveena immediately picked up the phone and discussed next steps. She is someone that PennyMac needs to keep. 

Laura G. 

on Birdeye

6 years ago

Ms. Morris was exceptional! 

LISA T. 

on Birdeye

6 years ago

Good company 

YAIDELIN C. 

on Birdeye

6 years ago

Great experience 

Gregory A. 

on Birdeye

6 years ago

Understand that there are numerous requests currently based on the lowering of interest rates but did take a month longer than expected. This may be due to my missing a phone call or two based on travel - not Max - he was fantastic. - GA 

Alexander S. 

on Birdeye

6 years ago

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JAMES B. 

on Birdeye

6 years ago

Very helpful with refinance! Saved me lots of money! 

SPRUCE K. 

on Birdeye

6 years ago

Closing too way to long, over a month. Also, phone calls need to be returned sooner 

Sharon F. 

on Birdeye

6 years ago

The closing was a disaster. The mobile notary asked us if if we had witnesses, mortgage amount was more than payoff figure, closing costs were a lot with no explanation on anything. We placed calls to our representative who tried to find out the answers and was unable to reach our mortgage broker. The notary had to call his contacts to find out about witnesses, we called a friend in the business to help us, and no one was available to explain the legalese as we read through each page. Nightmare